The Grand Palace

About The Grand Palace
Established in September 2011, the Grand Palace was custom-designed and tailor-made by its owner, the Berca Retail Group, to provide a new style of department store shopping for customers at Grand City Mall & Convex in Surabaya. Unique features brought to life inside the Grand Palace include

  • An elegant design and easy-to-use layout that is exceedingly customer friendly
  • Superb customer service with a dedicated team of professional concierge staff
  • Indonesia’s best department store loyalty program, called Grand Privilege
  • A wide assortment of popular local and international brands as well as exclusive labels found only at the Grand Palace
  • Exciting promotions and event programs

  • What’s Next for the Grand Palace?
    Expansion! Now that we’ve firmly established our focus on fashion for the family – with a wide selection of apparel, accessories, cosmetics and shoes for men, women and children – it’s time to bring the same Grand Palace style to home fashions. Opening later in 2014 on the Mall’s 1st floor (adjacent to the existing men’s department), a sparkling new area will be devoted to soft furnishings (bedding, bath shop and decorative accessories), gifts, luggage and our in-house eatery, Toasty’s Café.

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